Effective Date: January 18, 2026
Website: www.fivefeetabove.ca
Email: info@fivefeetabove.ca
Phone: 647-708-8168
1. Introduction
Fivefeetabove Productions ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website, book our services, purchase our products, or interact with us. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information to provide our photography, videography, and product sales services. This includes:
- Contact & Identity Data
- Examples: Name, email address, phone number, mailing address.
- Primary Purpose: For service inquiries, booking contracts, client communication, and product delivery.
- Event & Project Details
- Examples: Wedding date, venue location, event schedule, names of key family members.
- Primary Purpose: To plan, coordinate, and deliver our photography and videography services effectively.
- Financial & Transaction Data
- Examples: Payment information (processed securely by third-party processors), purchase history for albums and digital files.
- Primary Purpose: To process payments for services and products and maintain financial records.
- Digital & Technical Data
- Examples: IP address, browser type, pages visited on our website (via cookies and similar technologies).
- Primary Purpose: For website analytics, functionality, security, and improvement of user experience.
- Photographs & Video Footage
- Examples: Images and video recordings from your wedding or event.
- Primary Purpose: To fulfill our contracted creative services; may be used for promotional purposes with your consent (see Section 5).
3. How We Use Your Information
Your information is used for clear, specific purposes:
- To fulfill our contractual obligations to you, including communication, service delivery, and creating products like albums and digital galleries.
- For legal and administrative purposes, such as managing contracts, issuing invoices, and meeting regulatory obligations.
- For marketing communications, where you have provided your consent. You may opt out at any time.
- For our legitimate business operations, such as improving our website, services, and overall client experience.
4. Legal Basis for Processing (GDPR Considerations)
While based in Canada, we serve clients globally. For individuals in the European Economic Area (EEA), we process personal data under the following legal bases under the GDPR:
- Contract: Processing necessary to fulfill our service agreement with you.
- Legitimate Interests: Processing necessary for our business interests (e.g., website security, promotion), balanced against your rights.
- Consent: For sending marketing communications or using images for promotion where not covered by legitimate interests. Consent can be withdrawn at any time.
5. Special Note: Photographs as Personal Data
Photographs and videos are considered personal data.
- For Clients: Your service contract includes terms regarding the creation and use of your images.
- For Wedding Guests: Guests appear in photos as part of the event's record. We rely on legitimate interests for this processing, as it is intrinsic to the service. We ask clients to inform their guests. Any guest with concerns may contact us in advance.
- Withdrawal of Image Consent: Anyone photographed can request their image be removed from our online galleries or promotional platforms. Contact info@fivefeetabove.ca, and we will comply within 30 days.
6. How We Share and Disclose Information
We do not sell your personal information. We share data only under these circumstances:
- With trusted Service Providers who assist us (e.g., online gallery hosts, album manufacturers, payment processors) under strict confidentiality agreements.
- If required by Legal Requirements, such as a subpoena or court order.
- In connection with a Business Transfer, like a merger or sale of assets, with notice to you.
7. Data Security & Retention
We implement appropriate technical and organizational measures to protect your data:
- Client data and images are stored on password-protected, encrypted systems.
- We retain personal information only as long as necessary to fulfill the purposes in this policy, comply with legal obligations, or resolve disputes. Client images are archived as part of our professional portfolio unless deletion is requested.
8. Your Rights and Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate data.
- Request deletion of your data, subject to legal exceptions.
- Object to or restrict certain processing.
- Withdraw consent for marketing or image use.
- Opt out of cookie-based tracking via your browser settings.
To exercise these rights, contact us at info@fivefeetabove.ca We will respond within a reasonable timeframe as required by law.
9. Use of Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and for retargeting advertising. You can control cookie settings through your browser.
10. Links to Other Websites
Our website may contain links to third-party sites (e.g., blog vendors, social media). This privacy policy does not apply to those sites. We are not responsible for their content or privacy practices.
11. International Data Transfers
As an online business, your data may be processed in countries outside your residence (e.g., by our cloud service providers). We ensure such transfers are protected by appropriate safeguards as required by law.
12. Children's Privacy
Our services are not directed at children. We do not knowingly collect data from individuals under the age of consent without parental consent. If you believe we have collected such data, please contact us immediately.
13. Changes to This Privacy Policy
We may update this policy periodically. The updated version will be posted on our website with a revised effective date.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Fivefeetabove Productions
Email: info@fivefeetabove.ca
Phone: 647-708-8168
Website: www.fivefeetabove.ca